Billing, cancellations & refunds
Understand the difference between FIT software subscriptions, test payments, and your gym's member billing.
Updated 23 October 2026
Current software billing: test mode
The advertised Basic, Pro, and Business prices are proposals. The current FINOS and Razorpay activation flow is an isolated sandbox using test payments. A successful test payment activates a test plan only; it is not a live subscription purchase. Sandbox refunds and renewals represent test events and do not transfer real money.
Independent gym stores
A Sales Page Add-On is separate from FIT software and from a gym membership. Its subscription price is set separately by the FIT platform operator and remains unconfigured until published. A separately agreed product-sales commission may apply; the draft default commission is 3% of discounted merchandise, excluding shipping and tax. These planning figures are not a paid offer. Add-on and merchant setup forms create requests only. Store checkout is disabled until software eligibility, add-on billing, licensed-provider merchant approval, payout setup and the gym-store payment integration are confirmed. A calculation preview is not an order or paid receipt. Provider charges and final settlements are not assumed.
Before a live subscription purchase
Final pricing, taxes, plan limits, renewal rules, cancellation timing, and refund eligibility must be specified in the applicable offer or commercial agreement before a live purchase. This page does not establish a new refund window or guarantee. Contact Global IETA support to confirm the terms for any separately arranged paid service.
Gym membership payments
Your gym sets the prices and conditions for the memberships and classes it sells. Member invoices, payments, and refunds recorded in FIT are operational records. Recording a payment or refund does not itself move money. Contact your gym directly about its membership cancellation rules, refunds, or an incorrect invoice.
Request billing help
For a FIT software billing question, use Global IETA support and include your gym name, the relevant invoice or payment reference, and whether it is a sandbox or a separately arranged live transaction. Do not send full card numbers, passwords, or one-time codes. For a gym membership payment, contact the gym that collected it.